Refund and Returns Policy

Effective Date: 09/08/2024

Thank you for shopping with us at Qayyum Enterprises. We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we’re here to help. Please review our return and refund policy below.

1. Returns

1.1 Eligibility for Returns

• Items must be returned within 30 days from the date of receipt.
• Shoes must be in their original condition: unworn, unwashed, and with all original tags and packaging intact.
• Sale items, customized products, and gift cards are not eligible for return.

1.2 How to Return

1. Request a Return Authorization: Contact our customer service team at adesanwoqayyum@gmail.com or call 09057139406 to request a return authorization. Please provide your order number and reason for return.
2. Prepare Your Return Package: Securely pack the shoes in their original packaging. Include a copy of your receipt or order confirmation inside the package.
3. Ship the Package: Send the package to the following address: Qayyum Enterprises
   No 8 Arinola Ogunyanwo Street
   Ekiti Bus Stop, Ikorodu
   Lagos, Nigeria You are responsible for the return shipping costs unless the return is due to an error on our part.

1.3 Return Shipping Costs

• If the return is due to an error on our part (e.g., incorrect item shipped), we will cover the return shipping costs.
• For all other returns, the customer is responsible for the return shipping costs.

2. Refunds

2.1 Processing Time

• Once we receive your return, please allow 5-7 business days for us to process and inspect the returned items.
• Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

2.2 Refund Amount

• The refund will be for the purchase price of the returned items minus any shipping costs, unless the return was due to our error.

2.3 Exchanges

• We do not offer direct exchanges. If you need a different size or style, please return the original item for a refund and place a new order for the desired item.

3. Non-Returnable Items

• Sale items
• Customized products
• Gift cards

4. Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer service team within 7 days of receipt for assistance. We will arrange for a replacement or refund at no additional cost.

5. Contact Us

For any questions or concerns regarding returns and refunds, please contact our customer service team at:

• Email: adesanwoqayyum@gmail.com
• Phone: 09057139406
• Address:
  Qayyum Enterprises
  No 8 Arinola Ogunyanwo Street
  Ekiti Bus Stop, Ikorodu
  Lagos, Nigeria

Thank you for shopping with us. We appreciate your business and are committed to ensuring a positive shopping experience.